Here you can find the answer to frequently asked questions.


When will my order be shipped?

It's important to note that most orders are shipped within 24 hours of order as most items are from stock however there is a selection of items that come from other warehouses or directly from the suppliers and manufacturers. 


When will I receive my order?

The majority of orders are sent via Royal Mail, larger orders will however be sent via a courier, We frequently use FedEx for larger and more expensive orders. This is usually a next-day service but please note we do not ship all orders the same day.


How will my order be packaged?

Most of the orders sent out will be sent in a grey post bag, Any Aerosols will be wrapped in bubble wrap with the Royal Mail ID8000 labels on. 


I haven't received my order

The first thing we will ask you to do is check with both your neighbors and your local sorting office just in case. 
Royal Mail is supposed to leave calling cards however the shockingly poor service provided by them over the last two years, it has proven common that they have not been leaving calling cards.

We know that some posties will leave calling cards however, please do check just in case as many people say they've checked the local sorting office, only for us to then receive the item back to us as "Not called for" 
In this situation, we will offer you a refund or resend the item out, If a refund is requested the cost of the original post will be deducted from the refund. if you would like the item re-sent we would charge for the post to resend the item. 


Can I collect my order?

Yes, Feel free to collect your order! Please note though that we are based in Wolverhampton City Centre and we do not offer collection from any other branches or any supermarkets or anything of the sort, we only have one business premises and you can only collect from this premises. 

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